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The Top Choice in Phone Systems for Accountants

A successful accounting firm prioritizes communication. Ensuring customer satisfaction requires availability to answer calls, even – especially – during busy seasons. This is easier said than done.  A cloud phone system is a robust tool that gives your accounting firm the ability to offer exceptional customer service and get things done. This business communications solution […]

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UnitedCloud Partners Can Now Integrate Phone Services With Microsoft Teams

UnitedCloud is now a Microsoft Partner. We are launching a new integration extension of the UnitedCloud Cloud PBX already enjoyed by 1,000’s of businesses through a 100% channel-network of great Canadian partners.  UnitedCloud’s generically branded application called iplogin4teams integrates with Microsoft Teams using Microsoft’s Direct Routing functionality, paired with UnitedCloud’s multi-tenant Session Border Controllers (SBCs). Our partner’s […]

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How to Use Your Mobile Phone as an Extension of Your Business Phone

A competitive market puts your business under immense pressure to streamline operations. Staying lean, efficient, and cost-effective is vital to your business success. Countless strategies exist to help you, but using mobile devices for unified business communications is a big one.   Softphone solutions are becoming the preferred business phone solution for companies around the world. […]

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UnitedCloud Invites You to the Canadian Channel Partners Conference & ChannelNext

Join us at two exciting peer-to-peer upcoming October events. We’re offering free tickets to each show for our partners.   Canadian Channel Partners Conference Thursday, October 24, 2019 – Toronto, Ontario UnitedCloud is a proud sponsor of this exciting 4th annual peer-to-peer networking event for Telecom, Cloud IT & Cybersecurity Consultants. Canadian Channel Partners is a […]

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8 Ways a Cloud Phone System Improves Business Communications

More than just a phone system, a cloud-based phone solution helps businesses manage voice information across the internet. The innovative technology solves many problems that commonly hinder productive communication.  Here are 8 great benefits that could help grow your business to the next level. 1. Clear Communication with Less Travel A cloud phone system allows […]

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Knowing Your Target Market as a Cloud Phone Reseller

Knowing your target market is key to your success as a cloud phone reseller. Don’t mistake this as “same old” corporate jargon. The advantages of clearly defining your target market have been proven.  Reasons to Define Your Target Market Without taking the time to get a clear picture of who you’re selling to, you’re really […]

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The Best Phone Solution for Non-Profits

The best phone solution for non-profits is a cloud phone solution. This cutting-edge technology saves costs and has the simplicity and flexibility necessary for a non-profit organization.  Cost Savings A cloud phone system is internet-based, eliminating the need to install expensive equipment in your office. Long distance calling is free across Canada – and even […]

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How to Manage Your Voicemail Easily

No one enjoys listening to voicemail messages. It seems to take much longer than it should and often feels like wasted time. Here's how to make it easy.

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4 Valuable Reasons to Use Call Recording

The benefits of call recording can make it vital to any business, no matter what industry you're in.

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Convenient Communication for the Modern Office

In the modern office environment, convenience is essential. Communications demand efficiency, speed, accessibility, flexibility, and mobility. Modern technologies have made that convenience more attainable than ever.  Conventional phone systems are cumbersome, costly, inefficient, and inconvenient. The new age of business communications has brought the cloud phone solution to meet the evolving needs of the modern […]

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3 Reasons to Use Social Media to Grow Your UCaaS Business

Prioritize social media in your marketing strategy and watch your UCaaS business grow!

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How Your Phone System Can Prepare Your Business for Disasters

Disaster happens. The ramifications of catastrophic events like fire, flooding, earthquakes and power outages can be tragic and far-reaching. In this midst of this kind of emergency, keeping your business running can seem an insurmountable task. The tools, systems and resources your business depends on determine how quickly you’re able to return to normal operations […]

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How Changing Your Voicemail Greeting Can Improve Your Business

You probably appreciate voicemail as merely a tool that allows callers to leave you a message if you’re unavailable. But when used to its fullest potential, your voicemail service can become a powerful and automatic tool to benefit your business. If you’re like most people, you probably take a set-it and forget-it approach to your […]

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The Best Phone System for Insurance Companies

A highly-functioning, easy-to-use, flexible and reliable phone system is vital to business success in the insurance industry.

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Top 3 Content Marketing Trends for Cloud Service Resellers

3 marketing trends for cloud service resellers to focus on to create a successful online marketing strategy

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How to Increase Productivity With Time Frames

Fluctuating work hours make productivity challenging. Time frames can help!

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The Ideal Communication System for Law Firms

Free your attorneys, paralegals, and essential staff from the confines of the office with the most robust, secure, and cost-effective cloud communication and collaboration tools available for law firms today. Effective communication is vital to the success of your practice – regardless of the size, small or large. Trust is also key – both establishing […]

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Answering Rules: Increase Focus & Accessibility At Work

Answering Rules - a key feature of our cloud communications system - will help you be more focused and/or more accessible by allowing you to automate how incoming calls are handled.

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A 3-Step Strategy for Success as a Cloud Phone Reseller

Every successful cloud phone reseller is unique in some way. Whether it’s superior products, exceptional service packages, extraordinary customer service or unrivaled reliability, each cloud phone business has its own strengths, weaknesses and “personality”. Gaining the competitive advantage in the cloud communications industry can be challenging. We’ve previously outlined 5 Ways to Win More Cloud […]

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5 Advantages of the Find Me/ Follow Me Feature

Find Me/Follow Me can make your day more productive and more enjoyable. It ensures important calls will reach you, any time, any place.

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Cloud-Hosted vs On-Premise Phone Systems: Comparing Costs & Benefits

There are pros and cons of both cloud-hosted and on-premise phone systems. Comparing the costs and benefits of these systems will help you determine the right solution for your business. What is a Cloud-Hosted Phone System? Cloud-hosted phone systems are also known as VoIP, hosted PBX, or cloud-based phone systems. It’s an internet-based system. This […]

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How to Block Unwanted Calls & Give Your VIPs All-Access

A major advantage of a cloud-based phone system is the ability to block nuisance calls with ease. Part of that feature also allows you to customize your system by prioritizing specific callers so they always get an answer. With our User Portal, you get complete control. Here’s how to use these convenient features. How to […]

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Virtual Fax: Convenient & Cost-Effective

Fax is not dead! The convenience and affordability of virtual fax makes it a welcome part of business communications.

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5 Phrases That Ruin Your UCaaS Sales

Don’t sabotage your UCaaS sales efforts. Keep these 5 phrases out of your sales vocabulary.

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How to Improve Customer Retention with Cloud Communications

The cost of attracting a new customer is 5x as much as the cost of retaining an existing one. Keeping your customers happy is crucial for business success. A cloud communications platform has all the tools you need to minimize customer wait times and improve customer retention. Minimize Customer Frustration Regardless of the size of […]

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Benefits of Becoming A Cloud-Phone Based Business + How to Make It Happen

A cloud phone-based business benefits from cost savings, increased flexibility and seamless scalability.

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The Business Phone Solution for Road Warriors

The mobile workforce is growing at an impressive rate, changing the meaning of “office” and “work” in ways we never expected. This isn’t surprising when we consider the benefits of a remote workforce – benefits like less stress, time savings, diversification, and decreased costs. But how do you stay productive when you’re on the move? […]

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5 Ways to Win More Cloud Service Customers

Improving customer acquisition is possible! As a cloud service provider, you may be faced with time constraints, limited expertise and resources, or a tight budget. The good news is that there are simple action steps you can take to grow your business by winning new customers. 1. Maximize Customer Communication In this age of connectivity, […]

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3 Business Phone Features to Increase Productivity

A huge component of productivity in business revolves around communication. And in today’s world of constant connectivity, keeping up with it all can seem daunting. Cloud communications include multiple features to help you stay connected with greater efficiency than ever before. More effective communication means greater productivity. Here are 3 of the many features available […]

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How to Gain the Competitive Advantage as a Cloud Service Reseller

Staying competitive in the unified communications industry has become increasingly challenging. Offering an excellent product and great marketing won’t be enough to launch you above your competition. To gain the competitive advantage, you need to focus on your relationship with your customers. 3 Steps to Surpassing Your Competitors Consumers tend to do a lot of […]

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Turn “Hold Time” Stress Into Customer Satisfaction

Despite all the technological advances that have been made over the years, consumers still find themselves getting put on hold, wondering if or when they will get a human on the phone. Various tricks have been implemented to try and make being ‘on hold’ more pleasant, but a recent study speaks clearly to what consumers […]

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How to Sell Cloud Service to Your Customers

As a cloud service agent or white-label reseller, you understand that cloud communications is the best option for business telephony. The efficiency, cost-effectiveness, and features of cloud phone technology should make it an easy choice for potential customers. Clear communication of the advantages of switching from a conventional landline to a modern cloud-based system is […]

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Portal Power

Features of the Business Phone User Portal & Office Manager Portal Providing state-of-the-art customer service is what we’re passionate about. Empowering you to manage your own phone solution is why we’ve invested in powerful features like the User Portal and the Business Manager Portal. User Portal The User Portal is user-friendly and easy to navigate […]

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How to Leverage White Label VoIP to Boost Your Business

White label partnership is a powerful, affordable way for you to provide unified communications to your customers.

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5 Benefits of Leasing Cloud Communications Equipment

Investing in a new or upgraded communications system can sometimes come with a large upfront cost. Cloud phone solutions do save money over a short time, but sometimes that initial equipment, occasional network upgrades (cables, switches, etc.) and professional installation purchase might be cause for hesitation. That’s why UnitedCloud is pleased to partner with Lease […]

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How A Cloud Phone Solution Helps Small Businesses Scale

Cloud phone technology saves you money, is quick and easy to install, and offers many other features to help your business scale.

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Meet Our Technicians: Aly

Aly Hasham Aly joined our team in the fall of 2018 during an 8-week internship program with the Information & Technology Bridging Program through CCIS (Calgary Catholic Immigration Society). Upon completion of the program, Aly became a permanent part of the UnitedCloud Technician Team. With almost a decade of professional experience in IT and extensive […]

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3 Hosted Phone Features That Improve Customer Service

Customer satisfaction is a top priority for any successful business. Making excellent customer service a top priority ensures that satisfaction and gives your business a competitive advantage. Top-notch customer service, however, is easier said than done. It takes thinking outside the box and sincere intentionality to go above and beyond average. It’s one thing to […]

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6 Ways Connecting With Clients & Candidates Is Better For Recruiting Firms With A Hosted Phone Solution

A successful recruiting firm stands apart in their field because of an exceptional ability to connect with clients and candidates. A hosted phone solution can help to make that happen. Your firm’s phone system has the potential to enable you to fill job orders, generate profits, establish and maintain your reputation, and gain a competitive […]

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3 Reasons Why Universities & Colleges Choose A Hosted Phone Solution

Universities and colleges are increasingly making the smart switch from conventional phone systems to the advanced technology of a hosted phone solution. Here are 3 key reasons for this strategic change. 1. Facilitate Learning Any phone system is designed to connect people. A hosted phone solution goes further by enabling learning in various ways: Video […]

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The Differences Between Hosted Phone & Unified Communications

Cloud technology is fast becoming the framework behind almost any type of service. Communications systems are no exception. Some service providers offer hosted phone (VoIP or voice over internet protocol). Others offer unified communications as a service (UCaaS). What’s the difference between these two? Which solution makes more sense for your business or organization? The […]

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Is A Hosted Phone System Right For Your Healthcare Office?

The demanding requirements of the healthcare industry keep medical professionals and their associates busy at all times. To keep up with the demands, efficient and effective communication is an absolute must. A healthcare office phone system is perpetually in use. There is constant communication between patients, patient family members, insurance companies, service providers, vendors, physicians […]

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5 Ways Hosted Phone Solutions Benefit Resorts & Long Stay Hospitality

The hospitality industry is all about service. The quality of service you can provide to your guests is a major determining factor in the success of any resort or long-stay hospitality business. In a world of instant online reviews, one small mishap or negative interaction with a guest can become a conspicuous black mark on […]

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Everything You Need To Know About PoE (Power over Ethernet) Technology

Most hosted or cloud-based communications systems require Power over Ethernet (PoE) functionality. What is PoE? Power over Ethernet technology enables network cables to carry electrical power. Many network devices today (such as printers, security cameras, or computers) require two cables – one to connect the device to the network, and one to connect it to […]

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4 Reasons Your Retail Store Needs A Hosted Phone Solution

Retail stores have the ongoing challenge of reducing expenses and maintaining an effective, reliable workforce. A hosted phone solution is an excellent tool to help you accomplish both of those common goals. Cost-effective and feature-rich, the advanced technology of a hosted phone solution makes it an obvious choice for many retail businesses. Here are 4 […]

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Hosted Phone Solution for the Medical Marijuana Industry

The medical marijuana industry is on the rise in Canada. As licensed producers and distributors establish themselves and business grows, the need for scalability and flexibility is paramount. In all industries, effective communication is a necessity for business success. Whether your business is just getting started or if it’s already well established, a hosted phone […]

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Everything You Need To Get Started With A Cloud Phone Solution

It’s a familiar moment of disappointment: opening the package of a new tool or gadget you’ve been anticipating, only to discover it requires that one battery you don’t have on hand, or a cable with a unique connector. Or buying new software only to discover your computer or phone requires a system upgrade it doesn’t […]

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Boost Your Business Through White Label Partnership

  Offering a unique VoIP solution that works, provides value to your customers, and fits within your budget is challenging. But it’s necessary in this highly competitive market. If your goal is to sell VoIP services or hardware, the amount of infrastructure required and the cash flow necessary to keep up with constant innovation in […]

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7 Reasons Why Businesses Are Switching To A Cloud Phone Solution

More businesses are making the switch to cloud phone solutions. Is it time for you to make the change? Cloud phone solutions offer many benefits to your business, including cost savings and enterprise functionality. 7 reasons why businesses are switching to cloud phone solutions: 1. Value & Cost Savings With a cloud phone system, the […]

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3 Common Branch Office Problems & Solutions

Branch offices expand the reach of your company, but it can sometimes feel like they’re stretching the reach of your company resources too thin. Inter-office communication is essential to your business success. Staying connected to all branch (and any other remote locations) can be challenging. Here are 3 common problems with inter-office communication along with […]

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UnitedCloud Named 2018 Communications Solutions Product of the Year Award Winner 2nd Year in A Row

UnitedCloud’s Unified Communications as a Service Cloud Offerings Recognized by TMC for Exceptional Innovation TMC, a global, integrated media company, has awarded UnitedCloud a 2018 Communications Solutions Products of the Year Award for our suite of hosted communication solutions. “We are thrilled to be selected by TMC for the Communications Solutions Product of the Year […]

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5 Benefits of a Cloud Phone Solution in Construction

Construction workers deal with design changes, logistics issues, sales calls, and client inquiries. Delays on projects can damage a contractor’s reputation and missed calls can cost big bucks. Contractors need an efficient, effective communication system to successfully manage multiple projects. A cloud phone solution can enhance your operational workflow, improve productivity, enable you to deliver […]

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The Future of Hosted Phone Technology

Hosted phone technology continues to evolve, greatly impacting how businesses communicate. Statistics show hosted phone system adoption rates increasing exponentially each year. This is likely due, in part, to the constant improvement in the technology and the ever developing selection of features available. Services provided by a hosted phone system also reduce capital expenditures and […]

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The Phone Solution for Service Businesses

Any business in the service industry understands the necessity of an efficient communications system. Successfully providing services requires exceptional customer service. A cloud-based phone system is the solution for any business in the service industry. Here’s why: Answer Every Call, Every Time Several features of a hosted phone solution allow your customers’ calls to be […]

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Meet Our Technicians: Clinton

Clinton Jarvis Previous Experience: I have 10+ years of IT Support experience starting from a hardware technician and team lead at Tech Squad to 3 years of running my own company providing cloud based collaboration solutions and development. Certifications: I am Crestron certified (home and office automation). My knowledge is almost all self-taught otherwise. What […]

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The Flexibility of a Cloud Phone System

New technologies are constantly changing. The marketplace changes in tandem with technology, so businesses must learn to adapt quickly. Flexibility is a vital component of today’s successful businesses. To be flexible, a business requires reliable tools that can handle the changes without disrupting service. Flexible Communications The communications system is no exception. Without a responsive […]

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Meet Our Technicians: Steven

Steven Spaulding Previous Experience: A few years working residential computer repair 2 years with TransCanada pipelines in their IT department working with computers and phones (both SIP and mobile) Lots of self-learning experience Certifications: A+ Yeastar YSCT SSCA SIP certifications What I like most about UnitedCloud: The people – we all work together to get the […]

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A Hosted Phone System Takes Accounting Service To The Next Level

Professional service is a must for any successful accounting firm. With a cloud-based phone solution, your accounting team can focus on doing their best work and offering your clients top-level customer service. A Real Accountant Firm Testimonial Abbadi Professional Corp CPA is an accounting firm specializing in corporate bookkeeping and accounting, including payroll and corporate […]

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Meet Our Technicians: Rachel

Rachel Reviczky Previous experience: I took apart my first computer almost 21 years ago. 5 years of experience troubleshooting broad spectrum Cable/DSL troubles at Nucleus Information Services 2 years experience as a Digital Home Technician at Telus Certifications: Communication Technician (Telus) What I like most about UnitedCloud: They offer documentation and assistance which helps the client establish […]

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The Benefits of Working Remotely

Modern technology has transformed our work environments immeasurably. How we do our work, in most cases, is very different from how we did the same work 20 years ago. Even 10 years ago, there were still limitations we no longer face today. Where We Work How we work has changed, but so has where we […]

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Comparing Costs of a Premises-Based Phone System & A Cloud Phone Solution

When comparing the costs of a premises-based phone system and a cloud phone solution, the long-term costs must be considered – not just the initial hardware and installation. There can be hidden costs due to hardware/software limitations. There are 10 main factors that contribute to the costs of any phone system. Ask the following questions […]

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Your Hosted Phone Shopping List

Switching from a premise-based phone system to a hosted phone solution can be a big change for some businesses. Being prepared with a list of requirements simplifies that switch and helps your company transition smoothly. Support Before choosing a hosted phone service provider, do your research and know what level of support is offered. Some […]

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Everything You Need To Know About Spoofing

Caller ID is a useful phone feature that allows you to see who is calling. The problem is that scammers have cleverly created ways to hide their true identities. “Spoofing” is the term for altering the phone number that is displayed on your Caller ID. The Cost of Spoofing Why would a caller “spoof”? The […]

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5 Cloud Phone Myths

All businesses require some form of communications system. While the specific needs of businesses vary, reliability, quality, and simplicity are priorities for everyone. The features available with today’s phone systems add a valuable level of functionality. Increased convenience and flexibility are just a couple of the benefits of modern technology. With so many companies to […]

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Successful Real Estate Agents Choose A Hosted Phone System

The real estate field is highly competitive. To succeed as a real estate agent, you need every advantage you can get, and a hosted phone system can give you a communication advantage. As a real estate agent, your life revolves around communication. You are in constant contact with existing clients, prospective clients, referral partners, mortgage […]

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6 Benefits of a Call-Back Solution

Do you know anyone who likes to wait on hold? Neither do we. A majority of customers believe it takes too long to reach a live agent and they prefer a call-back over waiting on hold. What is a call-back? Call-back technology is an automated service that gives customers an option to receive a call-back […]

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Never Check Your Voicemail Again

“I don’t have time to listen to my voicemail messages.” Sound familiar? You work hard at what you do, and voicemail is not at the top of your daily task list. Meetings and sales calls and deadlines all scramble for first place in the race to fill your time. Voicemail sits on the sidelines waiting […]

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UnitedCloud Gives Back

At UnitedCloud, we understand that running a nonprofit organization requires a tremendous amount of resourcefulness. Every penny, every second, and every inch of office space counts. We want to help! That’s why UnitedCloud always offers 50% off to nonprofit organizations. No matter what size your organization may be,  UnitedCloud offers solutions to minimize costs and […]

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5 Advantages of Switching to Cloud Faxing

Believe it or not, faxing is still widely used across many fields and industries today. While other methods of communication and technology have been progressing rapidly in the last couple of decades, faxing has been a bit slower to advance. That being said, in recent years, a growing number of businesses have made the switch […]

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Why Every Law Firm Should Adopt A Cloud Phone System

Any law firm – regardless of the size, small or large – understands how vital effective communication is to the success of your practice. Establishing and maintaining trust are of equal necessity. Naturally, cost-saving is also a very important part of your law firm’s profitability. A UnitedCloud phone solution can be an integral component in […]

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6 Reasons Why Hosted Phone is the Right Choice for Startup Companies

Starting a new business requires careful decision-making. Choosing the right products and services to use involves determining the potential of each one to increase profitability and to help you grow your business. Making a wrong choice can have a substantial, detrimental – and even fatal – impact on the success of your company. One easy […]

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The Best Dental Practice Phone Solution

  For any dental practice, the phone system is the nerve center of your business. It can also be one of your largest office expenses. A hosted phone system from UnitedCloud is the most efficient and cost-saving phone solution for dental businesses across the country. Consider the benefits: Provide exceptional patient care Improve patient-practice relationships. […]

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TMC names UnitedCloud the 2017 Communications Solutions Product of the Year Award Winner

UnitedCloud’s Unified Communications as a Service (UCaaS) Cloud Offerings Recognized for Exceptional Innovation and Ease of Use CALGARY & MONTREAL, JULY 13,2017 — UnitedCloud announced today that TMC, a global, integrated media company, has awarded UnitedCloud’s suite of Cloud based telecommunication services, including Hosted PBX and SIP Trunking for the 2017 Communications Solutions Products of the […]

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UnitedCloud and Yeastar complete SIP Trunk interoperability testing

UnitedCloud and Yeastar complete SIP Trunk interoperability testing CALGARY, CANADA / XIAMEN, CHINA 4 July 2017 – UnitedCloud (www.unitedcloud.ca), a leading provider of hosted communication and SIP Trunks distributed through 75+ partners in Canada, and Yeastar, a manufacturer and developer of VoIP PBX systems and VoIP Gateways, today jointly announced the completion of the extensive […]

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Grandstream GXP1615: A Great Phone for Basic Business Use

The GXP1615 is a real workhorse and is ideal for basic business users. This simple IP phone has all the features you need to be productive, packed into a clean, user-friendly device. It’s a standard business phone that supports 1 SIP account and 2 line keys with Power over Ethernet support. And with a full […]

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8 Ways UnitedCloud Makes  Business Communications Better

UnitedCloud cloud-based phone systems help companies manage voice information across the internet. Our innovative software solution solves many problems that hinder productive communication. Here are 8 great benefits that could help grow your business to the next level. Great Communication, Less Travel Effective communication is key to the future success of any company. UnitedCloud phone […]

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Ready for the Long Weekend? (Setting Your Holiday Hours)

The May long weekend is fast approaching. Have you set up a Holiday time frame to handle your calls on days when your office may be closed? If you have, are the dates in your time frame current for 2017? You can check with your system administrator if you’re not sure. You can learn more […]

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Grandstream DP720/DP750: Power and Mobility

If you work in a busy office, retail or warehouse environment where you and your staff are always on the move, the Grandstream DP720/750 may be just the devices you’re looking for. Are your staff always on their feet? Maybe they’re checking stock levels, doing price checks or picking inventory? Regardless of what you’re doing, […]

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Allow Calls: An All-Access Pass for Your VIPs

In a prior post, we showed you how to quickly and easily block annoying callers using the Block feature in UnitedCloud’s User Portal. In today’s quick follow-up, we’ll talk about the other half of the feature, Allow. When you see “Allow Calls” you might assume this feature functions opposite to “Block Calls” but there’s a […]

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Disaster Recovery: The Resilience of Hosted Phone

Fire, flooding, earthquakes, power outages – the ramifications can sometimes be tragic and far reaching. Even if you’re on the fringes of the impacted area, it can be difficult to know what to do next, let alone keep your business running. With a premise-based phone system, if a catastrophe should strike your office, the whole […]

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Put a Stop to Unwanted Calls

Despite the Do-Not-Call legislation, many of us still get calls from telemarketers, scammers, wrong numbers and individuals we just do NOT want to talk to. If you’re used to a traditional phone system, you might think there’s no solution other than grin-and-bear-it. At some point, you just start to dread picking up the phone. Or […]

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Yealink’s New Smart Media Phones Are Here!

Yealink first announced the T5 Smart Media Phones at ITEXPO in February and UnitedCloud was there to give you a first look. These powerful new phones are now shipping and we’ve received our first orders this week. The three devices that make up the T5 Smart Media line (the T58V, T58A and T56A) look just as attractive […]

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Get Phone Freedom with Find Me/Follow Me

Find Me/Follow Me is one of our favourite features in our advanced cloud communications platform. And it’s a popular feature that many UnitedCloud clients have come to rely on. So what exactly does it do? The world is changing and the 9-to-5 shift at the office has become a rare occurrence for many of us. […]

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Flex Your Phone Numbers

The UnitedCloud platform is a real game-changer in many ways, especially compared with traditional phone systems. One of the chief differences is the flexibility it offers, and the ease of adding extra lines, extensions and DID (Direct Inward Dialing) numbers. Here’s just a few ways that this flexibility can benefit your business. Marketing Marketing your […]

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Find Some Freedom with Yealink’s W56P IP DECT Cordless Phone

The Yealink W56P IP DECT Cordless Phone is the ideal device for users needing extended battery life while working “on the go”. It’s perfect for those who prefer to stand or walk while on the phone, and it really shines in retail stores, warehouses, factories, etc. where sitting at a desk just isn’t an option. […]

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UnitedCloud Brings Multiple Locations & Remote Workers Together

As the workplace continues to evolve, and as many businesses push to reduce costs, the idea of “going to the office” every day has become a bit more ambiguous. Remote workers now make up a significant part of the workforce with a recent article in the New York Times indicating that 31% of the US […]

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UnitedCloud Opens New Doors with the Grandstream GDS3710 HD Video Door System

UnitedCloud’s cloud communications platform has brought tremendous improvements to the world of telecom. Innovations built into our business phone solution provide significant advantages in terms of features, efficiency, flexibility and value. And the UnitedCloud team continues to work to bring our customers and partners the best, most complete communications solution for their business. That’s why […]

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Improve Client Retention with UnitedCloud

If you run your own company, you know the costs of attracting new customers. You can spend 5x as much to attract a new client as you do to retain an existing one. You’ll want to keep your regular customers happy as you work to grow your business. That’s where UnitedCloud comes in. Our cloud […]

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Hunt Groups: Not Just for Finding Easter Eggs

We’re all familiar with call queues. We’ve all waited on the line for the “next available representative”. But what’s the flip-side of that equation? How can call queues benefit you in your own work environment? Call queues are integral to UnitedCloud’s cloud communications platform. They’re part of the reason your customers will never get a […]

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Grandstream GXP1628: A Bit More Phone at an Affordable Price

The Grandstream GXP1628 is an affordable phone that’s perfect for price-sensitive situations, where you need a bit more functionality than an entry-level device can offer. Like all Grandstream devices, the GXP1628 sports a clean design. The 132×48 pixel LED screen is backlit for easier reading. Need Gigabit? The GXP1628 includes Dual-switched Gigabit ports. It supports […]

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UnitedCloud Team Spotlight: Clinton • Tech Support

Clinton came to UnitedCloud with an impressive 15 years of experience in technical support for both small business and enterprise customers. He has acted as an in-house technician at a large energy company, keeping all their tech gears running smoothly. He has also led a team at a dedicated tech services company, dealing with a […]

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Attention Road Warriors: Take Your Business Phone (and Your Business) with You

The mobile workforce is growing at an impressive rate, changing the meaning of “office” and “work” in ways we never expected. But how do you stay productive when you’re on the move? A big part of the puzzle is cloud-based or hosted phone. Once you’re able to get the same phone access anytime and anywhere […]

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Which Phone Solution Fits Your Business: Cloud-based vs. On-premise

[cs_content][cs_section parallax=”false” style=”margin: 0px;padding: 0 0px;”][cs_row inner_container=”false” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][cs_text class=”man”] The phone remains a critical tool for many organizations. Your business strategy should include a reliable phone solution that fits your company’s business needs. Which solution is right for you? There are two options to […]

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Yealink’s New T4S Line is Now Available

[cs_content][cs_section parallax=”false” style=”margin: 0px;padding: 45px 0px;”][cs_row inner_container=”false” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][cs_text class=”cs-ta-left mtn”] The good people at Yealink have revisited their already-excellent T4G line of phones and made some significant upgrades. Whether you’re looking for an affordable entry-level phone or a powerful executive model, the new T4S […]

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Working with Time Frames

In our last article we gave you an overview of Answering Rules, a powerful tool that ensures you’re reachable when you need to be, and redirects calls when you’re not available. But Answering Rules go hand-in-hand with Time Frames. Custom time frames enable you to get the full benefit of the rules you create. You […]

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Grandstream GXP2170: Sophisticated Design with Power to Spare

The GXP2170 is one of the most powerful IP phones that Grandstream has released to date. It’s packed with features and easy-on-the-eyes. To start, the GXP2170 supports an impressive 6 SIP accounts for maximum flexibility, allowing you to have business presence in multiple locations. The 12 line keys/line appearances work with the device firmware to […]

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Answering Rules: Handling Calls to Your Extension

If you’re a client who’s new to cloud communications, you may have missed some of the key features that make the platform so powerful. One of the bread-and-butter features of the UnitedCloud platform is Answering Rules. We’ll cover it quickly here. [x_image type=”none” float=”left” src=”http://staging1.unitedcloud.ca/wp-content/uploads/2017/03/Answering-Rules-Icon.jpg” alt=”Answering Rules Icon” info=”none” info_place=”top” info_trigger=”hover”]Answering Rules allow you to […]

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Yealink SIP-T46G: A Powerful Phone with Room to Grow

The SIP-T46G is a workhorse of a phone from Yealink. This stylish device packs some high-end features – including support for expansion modules – at a mid-range price. The SIP-T46G can handle moderate-to-heavy call loads, thanks to support for up to 16 SIP accounts. And the phone’s 10 physical programmable buttons make it easier to […]

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UnitedCloud Announces the New Attendant Console

In its ongoing quest to innovate and bring its customers the best possible cloud communications platform, UnitedCloud has added major new features to its Business Phone Portal. With the new Attendant Console from UnitedCloud, you’re able to handle live calls on-the-fly with the ease of drag-and-drop. This intuitive interface makes it easy to drag calls […]

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Grandstream GXP2160

Are you wishing you had super powers to help you handle all those office calls? Then add the GXP2160 to your utility belt. We’ll cut to the chase – there’s a LOT of buttons on this phone. We’ve counted them for you – 24 Presence Indicator/Speed Dial keys! If you’ve read our recent post on Presence, […]

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The Gift of Presence: See Who’s Available

Many phones available for Cloud Communication platforms like UnitedCloud have little lights called Presence Indicators (sometimes referred to a Busy Light Fields or BLFs). These lights are designed to make your life better. Presence Indicators leverage VoIP’s superior technology to tell you when co-workers on your phone system are on a call, and when their […]

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Yealink SIP VP-T49G: Optimized for Video Conferencing

Yealink’s SIP VP-T49G is a revolutionary phone targeted at executives and those who telecommute. It’s got the all the features you need for a great video collaboration experience. Front-and-centre is the big 8-inch, 1280 x 800 pixel adjustable touch screen. The touch interface makes the device a pleasure to use. And you’ll appreciate all that […]

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Read Your Voicemails with Voicemail-to-Email Transcription

One of the most popular features of our UnitedCloud Business Phone platform is Voicemail-to-Email Transcription. It’s a surprisingly useful feature, but one you might not fully appreciate until you actually give it a try. If you only get a few calls, you might find it simpler to just listen to your voicemails. But once the […]

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The GAC2500: Grandstream Brings Apps to the Conference Phone

The GAC2500 from Grandstream is an innovative business conference phone that makes a great addition to any boardroom. It supports up to 6 lines and 6 SIP accounts, and features a built-in 7-way conference bridge. With an auto-sensing Gigabit port and built-in POE support, it’s a breeze to setup. Full HD audio support ensures your […]

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ITEXPO NEWS: Yealink Announces New Smart Media Phones

The UnitedCloud Team attended the 2017 ITEXPO in Fort Lauderdale, Fl. last week and did our best to meet as many attendees as possible, while also trying to digest all the latest tech news from the show. The big expo announcement from Yealink will be of particular interest to UnitedCloud partners and customers. Yealink announced […]

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Grandstream GXV3275: A Tablet Experience in a Desk Phone

The Grandstream GXV3275 Video IP Phone for Android™ offers a unique big screen experience – it’s like having a tablet built right into your phone! With a beautiful 7-inch touch screen and access to the Google Play Store, this device promises to change the way you work. The GXV3275 supports 6 lines and up to […]

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ITEXPO Kicks Off Today! Come say “Hi!”

ITEXPO starts today in Fort Lauderdale, Florida and the UnitedCloud team is there. We’ve set up shop at Booth #929. UnitedCloud will also be part of the expo’s presentation lineup. UnitedCloud Director Keith Young will be joined by Adam Hill, CTO of Voipex for their presentation “Bandwidth Optimization for Today’s Advanced VoIP Deployments.” Here’s a […]

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Announcing the UnitedCloud ITEXPO SuperPass Winner!

[cs_content][cs_section parallax=”false” style=”margin: 0px;padding: 45px 0px;margin:0;padding:0;”][cs_row inner_container=”false” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][cs_text] UnitedCloud is thrilled to announce the winner of our ITEXPO SuperPass giveaway! [/cs_text][/cs_column][/cs_row][cs_row inner_container=”false” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/2″ style=”padding: 0px;”][x_image type=”none” src=”http://staging1.unitedcloud.ca/wp-content/uploads/2017/02/winner_itexpo.jpg” alt=”” link=”false” href=”#” title=”” target=”” info=”none” info_place=”top” info_trigger=”hover” […]

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Cloud-Based Communications Goes Mainstream in 2017

“Traditional telecom carriers simply can’t deliver the instantaneous, seamless communication expected by consumers today.” A recent article by Bayan Towfiq, CEO of Flowroute, echoes what we’ve been seeing here at UnitedCloud – that 2017 will be the year of the Cloud-Based Communications Provider. As noted in the article, things were very different 10 years ago. […]

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Put UnitedCloud in Your Pocket: Announcing UC Softphone for iOS

UnitedCloud is excited to launch its new UC Softphone App for iOS, allowing customers to leverage the power of its Business Phone solution while on the go. (Android App coming soon.) [x_button shape=”rounded” size=”x-large” float=”none” href=”https://itunes.apple.com/us/app/uc-softphone/id1183177449?ls=1&mt=8″ target=”blank” info=”none” info_place=”top” info_trigger=”hover”]Get it NOW on the iTunes App Store[/x_button] We’ve made the app available for a one-time […]

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UnitedCloud to Exhibit at ITEXPO Florida 2017

FOR IMMEDIATE RELEASE Company to showcase Bandwidth Enhancing Technology February 8-10 at world’s leading business technology show Calgary, AB – January 17, 2017 – UnitedCloud, Canada’s leader in cloud communications, announced today that it will be showcasing Bandwidth Enhancement technology, along with its White Label & Agent Partner Programs, at ITEXPO, held February 8-10, 2017 […]

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Yealink SIP-T19P: A Great Basic Low-Cost Phone

This week we’re looking at the SIP-T19P E2, a great entry-level offering for those looking for an inexpensive phone and less concerned with higher-end features. The SIP-T19P may be a low-cost phone, but it doesn’t feel cheap. It looks great and feels substantial due to the high-quality build materials. The phone features a clear 132 […]

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Benefits of Call Recording

There are many reasons why call recordings can be vital to any business, no matter what industry you are in. Every business runs the risk of being hit with a lawsuit, or a customer dispute that all began with a case of miscommunication on the phone. Businesses and their staff can be held liable, bringing […]

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UnitedCloud Now Supports Grandstream’s New Mid-Range Phone Line

Grandstream has introduced a great new line of affordable, mid-range phones that are perfect for growing businesses. With features tailored to organizations handling moderate call capacity, and sporting a sleek high-end design, these phones have a lot to offer at a very competitive price. UnitedCloud now carries the GXP1760 and GXP1782. Each comes with a large […]

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The Grandstream GXV3240 Video IP Phone Brings the Power of Apps

The GXV3240 Video IP Phone for Android™ brings with it a world of possibilities that most office phones just can’t offer. The big touch screen, integrated wifi & Bluetooth support make it an impressive phone. But its support for the Google Play Store and access to hundreds of thousands of Android apps make this device […]

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Season’s Greetings from UnitedCloud

The holidays are calling you! You might want to put those work calls on hold. May this December bring you joy and laughter and time to reconnect with those you’ve missed. Wishing you and yours the very best holiday season, from all of us at UnitedCloud.

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Messages or Music-on-Hold, Office Schedules & Temporary Holiday Greetings

‘Tis the season! Need a little holiday in your hold music? Maybe just need to tweak your schedule for the end of December? Our team is standing by to optionally, and at no-charge, change your messages or music on hold, make any schedule changes, or adjust anything your organization needs for your UnitedCloud Business Phone […]

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Yealink CP860 Conference Phone Can Handle a Choir of Voices

Need a conference phone for your small or medium size conference room? The Yealink CP860 is an excellent option, providing high-quality audio and some great additional features at an affordable price. Out of the box, the CP860 support 5-way call conferencing. It comes three built-in microphones that leverage the acoustic echo-cancelling technology to give you […]

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Sometimes Change is Good

Everyone knows voicemail is a great tool, allowing callers to leave you a message if you are unavailable, away or simply on another call. But have you thought about your voicemail greeting? Many of us take a set-it and forget-it approach to our greeting. We record it once and never think about it again. But […]

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Grandstream GXP2140: Attractive, Versatile, Expandable

The Grandstream GXP2140 is another great option for customers who are seeking a versatile high-end IP phone. And it’s expandable, making it perfect for managers of large call centres or administrators who need to keep track of a lot of separate extensions. The GXP2140 comes with dual Gigabit ports, integrated PoE and support for up […]

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Yealink SIP-T29G: An Expandable Phone That’s Perfect for Office Managers

The Yealink SIP-T29G is a top-of-the-line enterprise phone – literally the most advanced phone in Yealink’s T2 series. This attractive, elegant phone packs a lot of punch, and has substantial expandability. This makes it a great option for individuals who need to handle or transfer a lot of calls, or administrators who need to know […]

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UnitedCloud Team Spotlight: Gary – Partner Solutions Evangelist

There’s no way around this… Gary has been in the telecom business a LONG time. There’s a rumour he used to carpool with Alexander Graham Bell. We’re almost certain that’s not true. But we have verified his amazing four decades of customer solutions engineering experience, working with companies like AGT/Telus, Group Telecom, Rogers and Shaw […]

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Good Robots: The Power of Auto Attendant

If your business is like many small businesses today, you might be considering a full-time receptionist. Sure, you could continue answering phones yourself, but with so much on your plate that means many of those calls end up on your voicemail. You’ll lose precious time redirecting calls. And if things are hectic, that first-point-of-contact may […]

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Grandstream GXP2135: Team Presence at a Glance

For workers looking for a high-quality enterprise-level phone, Grandstream has created the GXP2135. If you need to handle high-call volumes and interact with a large office team, the GXP2135 might be the perfect phone for you. The standout feature of the GXP2135 is its 32 virtual BLF speed-dial keys. These on-screen keys are great for […]

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Keep Holding On

No one likes being on hold. And no one likes to keep their callers waiting. But at UnitedCloud we know there are times where there’s just no alternative. In a recent article we discussed a study showing exactly what callers thought about the holding process – what they like to hear and what they did […]

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Yealink SIP-T48G: Power at Your Fingertips

If you’re wishing your office phone worked just a little bit more like your smartphone, check out this offering from Yealink. It’s the “ultra-elegant” SIP-T48G 16 Line Gigabit VoIP Phone. With a big, beautiful 7-inch touch-screen, it’ll change the way you use your phone. The SIP-T48G phone has all the great features you’ve come to […]

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UnitedCloud Team Spotlight: Tom – Design/Marketing

Most of the team members we’ve introduced so far work on the front-lines, listening to customers and ensuring everything is working as it should. Tom lurks quietly in the background, working on design and marketing, helping to spread the word about UnitedCloud and its partners/resellers. Tom arrived at UnitedCloud with over 20 years’ experience in […]

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Phone Dread: When Did We Start Fearing Our Phones?

Communication is changing – everyone knows that. A few years back, it would have been no big deal to hear the phone ring. You’d pick up the receiver and spend a few minutes chatting with a co-worker or your parents. Or maybe even hang on the line a few hours with a best friend. Easy! […]

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Customers Speak Out: “Don’t Butter Us Up While Making Us Sit On Hold”

Despite all the technological advances that have been made over the years, consumers still find themselves getting put on hold, wondering if or when they will get a human on the phone. Various tricks have been implemented to try and make being ‘on hold’ more pleasant, but a recent study speaks clearly to what consumers […]

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Yealink SIP-T42G: Support for Up to a Dozen Lines

If you’re a power user who needs to manage multiple calls, put the Yealink SIP-T42G on your “want” list. It comes with all the in-demand features you need to maximize productivity when taking calls. But the marquee feature for the T42G is definitely its support for 12 Lines. Check it out! This phone looks great, […]

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Business Phone Feature – Call History

The mind is an amazing thing, but sometimes our memories don’t hold up as they should. So things like trying to remember what calls you made on what day, or tracking how many minutes your sales team spent on the phone, could be daunting tasks. With the Call History feature in the UnitedCloud Business Phone […]

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UnitedCloud Team Spotlight: David – Tech Support

A recent addition to UnitedCloud, David has already become a key member of our tech support team. A graduate (with first class honours) of SAIT’s Information Technology/Telecommunications program, David also has a BSc from Federal University of Technology Akure, in his native country of Nigeria. David comes to us with more than four years’ experience […]

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Grandstream GXP2130: A Desk Phone That Plays Well With Your Smartphone

Looking for a little more out of your IP Phone? The GXP2130 v2 is an affordable phone that’s a definite step-up from the entry-level models. With a robust set of features including Bluetooth connectivity, it’s a great option for businesses of any size. Right away you’ll notice the clean design and the big beautiful 2.8 […]

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Business Phone Feature – Simultaneous Ring

Staying available for calls no matter where you are can be the key to the success of your business – but you don’t always want to be anchored to your desk. We at UnitedCloud understand that. In this busy world, one the biggest balancing acts is being in multiple places at once. So if you’re […]

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Yealink SIP-T41P

The SIP-T41P is another great entry-level phone option from Yealink. As with the rest of Yealink’s T4 series, the T41P has a clean, modern design. The clear backlit display and programmable keys make it a pleasure to use. On the technical side, it’s a 6-Line IP Business Phone that supports secure auto provisioning, for quick […]

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3-Way Calling

We understand that in this day and age of business, it’s all about staying connected – even if you’re not in the same location. Many businesses have staff and partners nation wide, making collaborating difficult. Say you’re sitting in your office in Medicine Hat discussing the new product line you’re about to roll out with […]

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Virtual Fax – Who Says Fax is Dead?

Virtual fax has taken the sometimes-painful process of faxing and has made it something you can do from almost anywhere – directly from your computer, tablet or mobile device.

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Business Phone Feature: User Portal

Here at UnitedCloud, we are passionate about providing state of the art customer service, but we also believe that our phone solution should be one that anyone can manage on their own. The User Portal is user-friendly and easy to navigate so you can do everything from put on a call forward, listen to your […]

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Yealink SIP-T40P

An enhanced business phone sporting a revolutionary new design, the Yealink SIP-T40P supports secure auto provisioning for ease-of use and flexibility. It features an intuitive interface with programmable keys and a clear backlit LCD display. Enjoy impressive high definition (HD) sound through the handset or speakerphone, or go hands-free with an optional wireless or corded […]

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Business Phone Feature: Office Manager Portal

Looking to manage your business phone system directly? You have that option with the Office Manager Portal. The portal provides the office manager with a user friendly tool for organization-wide administration. Access the portal from any web-enabled device to manage day-to-day call detail, and add or change users on the fly. From setting up audio […]

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Staying in Touch With UnitedCloud

With the exciting and rapid growth of UnitedCloud, you’ll want to stay up to date on all we have going on. You can follow us on Twitter and also give our Facebook page a like so you can stay on top of all the ground breaking and exciting things UnitedCloud has to offer. Want to […]

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Welcome to UnitedCloud!

UnitedCloud Inc. is a Canadian Internet Telecommunications Service Provider that is leading the charge in developing and distributing cutting edge cloud communication solutions through an exceptional partner network. We offer industry-leading solutions that are designed to reduce cost, improve flexibility and empower our customers to work more efficiently by offering a wide range of exciting […]

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